CostChat Privacy Policy

Version 1.0 | Effective Date: May 1, 2025 | Last Updated: May 1, 2025

Welcome to CostChat! CostChat (“CostChat,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or interact with our website (www.costchat.com), mobile application, and related services (collectively, the “Sites and Services”).

Please read this Privacy Policy carefully. By accessing or using our Sites and Services, you agree to the practices described below.

1. Collection, Use, and Disclosure of Personal Information

We collect personal information to improve your experience and ensure the secure operation of our platform. This may include:

Your name, email address, and phone number
Your city, postal code, and service preferences
Content you submit, such as reviews, comments, or inquiries
Technical details like IP address, browser type, and device information

We use this information to:

Operate, personalize, and improve our Sites and Services
Connect homeowners with local service providers
Send updates, confirmations, and promotional communications (when permitted)
Maintain Site security and conduct analytics

We may share your information:

With third-party service providers assisting in hosting, analytics, or communications
With service providers you request quotes from or are matched with
To comply with legal obligations or law enforcement requests
To protect our rights or the safety of others

We do not sell your personal information.

2. Cookies and Tracking Technologies

We use cookies, pixels, and web beacons to:

Remember user preferences and session data
Analyze site traffic and performance
Display personalized content and ads

You can control cookie preferences in your browser settings. Blocking cookies may limit certain functionality.

We use Google Analytics and similar tools. You may opt out using the Google Analytics opt-out browser add-on.

3. Third-Party Links and Services

Our Sites may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of third parties. Please review their privacy policies before providing any information.

4. Communications and Opt-Out Choices

By providing contact information, you consent to receive:

Transactional communications (e.g., confirmations, updates)
Marketing emails (if opted-in)

You may opt out of marketing messages by clicking “unsubscribe” or emailing us at contact@costchat.com.

Note: You may still receive important administrative notices even after opting out of promotional messages.

5. Children’s Privacy

CostChat is intended for users 16 years of age or older. We do not knowingly collect personal information from individuals under 16. If we discover such data has been collected, we will delete it promptly.

6. Data Security

We use reasonable technical, administrative, and physical safeguards to protect your data. However, no system is 100% secure. Your use of CostChat is at your own risk.

To help protect your data:

Use strong and unique passwords
Protect your devices
Log out after use on shared computers

7. Data Retention

We retain your information as long as necessary to:

Deliver our services and maintain user records
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements

When data is no longer needed, we securely delete or anonymize it.

8. Your Privacy Rights and Choices

You have the right to:

Access your personal information
Request corrections to inaccurate data
Request deletion of your personal data (subject to exceptions)
Withdraw consent to marketing communications
Restrict or object to certain processing activities

To exercise these rights, email contact@costchat.com.

9. International Users

CostChat is based in Canada but serves users across North America. If you access the Site from outside Canada or the U.S., your information may be transferred and stored in jurisdictions with different privacy laws.

10. Changes to This Privacy Policy

We may update this Policy periodically. We will post revisions on this page with the updated date. Continued use of the Site constitutes acceptance of the updated terms.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

EHASE Inc. (Managing Entity of CostChat)
📧 Email: contact@costchat.com
📞 Phone: +1-833-814-0841
🔗 Corporations Canada Registration

Thank you for trusting CostChat with your information.